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Community Resource Specialist /Patient Scheduler- Bilingual

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Administrative/Reception
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1900200B Requisition #
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Join our high quality, patient- and family- centered care team as a Community Resource Specialist (Bilingual) within Family Medicine at the 1102 S Park Clinic.


The Community Resource Specialist provides Access patients with comprehensive clinical care and work to ensure better health outcomes.  This position collaborates with other clinical staff to assess patient needs and coordinate services.  The Community Resource Specialist provides resources and support to at-risk patients and coordinates necessary specialty referrals.  This position is also responsible for tracking and reporting activities related to resources, support and referrals.  The Community Resource Specialist works to maximize the financial benefits to Access and Access patients.  The position assists patients wanting to establish care at Wingra Clinic as well as pursuing enrollment in government programs such as Medical Assistance, BadgerCare and Health Exchange (ACA).


Education:

Minimum - Associate degree in health care, social services or related field or high school diploma or equivalent with at least two (2) years health care/ social service experience

Preferred - Associate’s Degree


Work Experience:

Minimum - Basic computer skills and experience with Microsoft Office Suite

Preferred - Experience in health benefits counseling and/or diverse cultures


Licenses and Certifications:

Minimum - ACA Certification must be obtained within 1 year of hire

Preferred - ACA Certified


Required Skills, Knowledge, and Abilities:


  • Required to be bi-lingual in Spanish
  • Ability to multi-task in fast-paced environment
  • Effective communication skills
  • Commitment to patient and customer service
  • Ability to problem solve in individual and group settings
  • Ability to sit for long periods of time

Physical RequirementsLight: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. 


Work Schedule100% FTE, 40 hours per week. Scheduled shifts are 8:00 AM – 5:00 PM, Monday through Friday. Hours may vary based on the operational needs of the department.


UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.


Learn more about this opening

UW Medical Foundation benefits


UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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