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Patient Access Representative - Hospital (Ongoing Posting)

Billing/Insurance/Medical Coding
1800239R Requisition #
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Bring your customer service expertise to the #1 hospital in Wisconsin!

We are seeking a Patient Access Representative - Hospital to:
  • Enter and verify demographic and insurance information, identifies and collects patient financial obligations, and registers or admits the patient.
  • Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.


Minimum - High School Diploma or Equivalent.
Preferred - Associate Degree in Business, Finance. Health Information Management or related field.

Work Experience:
Minimum - One (1) year of experience in a customer service related field.
Preferred - One (1) year of experience in a healthcare, call center, business, financial or insurance related field.

Required Skills, Knowledge, and Abilities:

  • Ability to work in a busy, loud, and demanding environment.
  • Must independently recognize and evaluate situations for the level of urgency.
  • Experience in providing a high level of customer service.
  • Strong emotional intelligence and empathy.
  • Excellent written and oral communication skills.
  • Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.
  • Must be detail oriented and accurate.
  • Ability to multi-task and prioritize tasks.
  • Displays an aptitude and willingness to learn new responsibilities.
  • Willingly accepts feedback.
  • Flexible and innovative.
  • Ability to problem-solve and work independently.
  • Displays a professional appearance.
  • Dependable and reliable in achieving goals.
  • Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.
  • Familiarity with medical terminology and abbreviations.
Physical Requirements:
Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.

Work Schedule:
Monday - Friday, full-time, 8:30 am – 5:00 pm with one weekend (7:00 am – 3:30 pm) every 2-3 months. Hours may vary based on the operational needs of the department.

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

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UW Hospital and Clinics benefits

UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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