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Patient Scheduling Representative (Temporary, Part-time)

180023SY Requisition #
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Bring your excellent customer service experience to UW Health and assist patients and family members.

We are seeking a Patient Scheduling Representative to:

  • Meet patient needs through a variety of methods
  • Schedule patient’s medical appointments
  • Create and maintain patient records
  • Manage visit prior authorization and referral requirements

Scheduling at UW Health is undergoing a redesign to better serve our patients. As part of this redesign our scheduling positions are changing as well! Scheduling positions at UW Health will eventually fall into 3 types of positions:

  • Appointment Center positions – these schedulers help patients over the phone and will be able to help patients with multiple types of appointments
  • On-site check-in/check-out staff – these schedulers help patients in person in the clinics, and also place outbound phone calls between helping patients in-clinic
  • On-site Appointment Center positions – these schedulers are located on site at the clinic, but primarily do phone-based work. While doing phone-based work they will sit at a desk that is not patient-facing, but will come to the check-in/check-out desks to help patients in person when the check-in/check-out scheduler is away from desk (i.e. breaks, lunches, etc.)

If you are hired into a department that has already gone through the redesign process you will be hired into one of these positions. However, if you are hired into a department that has not yet undergone the redesign process, it is likely that the scope of your role and/or the location you report to may change once your area goes through redesign.


Minimum - High school diploma or equivalent

Preferred - Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field

Work Experience:

Minimum - Six (6) months of previous experience in an office or customer service environment

Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person.

Required Skills, Knowledge, and Abilities:

  • Excellent customer service skills
  • Excellent verbal, listening and written communication skills
  • Ability to operate a computer
  • Knowledge of Medical Terminology preferred
  • Ability to handle multiple priorities simultaneously
  • Excellent organizational skills
  • Ability to think independently and demonstrate good problem-solving skills
  • Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Work Schedule20% FTE, 8 hours per week. This is a temporary position. Scheduled shifts are generally 8:30 AM - 5:00 PM, Monday through Friday. Hours/days may vary based on the operational needs of the department.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

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UW Hospital and Clinics benefits

UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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