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Bring your customer service leadership experience to UW Health.


We are seeking a Supervisor for Registration and Admissions to:

  • Have a detailed knowledge base in registration, the emergency department and billing practices, as well as an understanding of how these areas impact the flow of work throughout the departments and organization.
  • Develop and enforce policies and procedures, monitor the accuracy of registration and scheduling data entered by associates, ensure that proper patient experience protocols are followed, monitor in basket pools, and clear issues in various registration and billing work queues, and manage the overall training and coordination of work for the department.
  • Work collaboratively with hospital departments on issues relating to patient registrations, insurance prior authorization/verification, referrals, and financial counseling. Represent the department in meetings and on committees relating to these issues.


Minimum – Associate degree from an accredited college or university in business, healthcare administration or related major (relevant experience or significant progress towards Bachelor’s degree may be considered in lieu of degree).

Preferred - Bachelor degree in a business, healthcare administration or related major.

Work Experience:

Minimum - Three (3) years of experience in a healthcare revenue cycle or clinic operations, or at least one (1) year of related experience in a leadership role.

Preferred - Three (3) years management experience in healthcare revenue cycle operations for a large, complex health care environment, including experience in an academic medical center.  

Required Skills, Knowledge, and Abilities:

  • Knowledge of medical billing requirements, third party payers, coordination of benefits, scheduling practices and provider template management required.
  • Knowledge of managed care referral and prior authorization requirements as they relate to hospital reimbursement strongly preferred.
  • Demonstrated performance excellence and leadership qualities in previous positions.
  • Demonstrates an aptitude and willingness to learn new responsibilities.
  • Excellent verbal and written communication skills.
  • Excellent organization, interpersonal, and customer service skills.
  • Ability to work independently, make decisions, meet deadlines, multi-task and solve problems; working under a moderate to high degree of pressure.
  • Proficiency in PC software, especially word processing and spreadsheet programs.
  • Experience with a hospital-based computer system (preferably Epic).


Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.


Work Schedule:

This full- time 40 hour per week position will have shifts scheduled mainly during business hours, Monday – Friday, 8:00 am and 5:00 pm. Other hours could be required to meet operational needs.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

Learn more about this opening

UW Medical Foundation benefits


UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.




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