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Systems Educator - Patient Billing Systems (PBS)

Information Systems
180023LA Requisition #
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Bring your EPIC instructional expertise to the #1 hospital in Wisconsin.


We are seeking a Systems Educator for Patient Billing Services to:



  • Maintain, develop and deliver education curriculum, lesson plans, optimization and support materials (including: written, eLearning and web based).
  • Schedule education and optimization sessions, facilities and equipment for presentation.
  • Conduct classroom or individualized education sessions.
  • Participate in system testing of software upgrades from a process/workflow perspective to assure efficiencies are not compromised.


Minimum - Bachelor’s Degree (relevant work experience may be considered in lieu of).

Preferred - Bachelor’s or Master’s degree in Healthcare, Information Technology, Business, or related field strongly preferred

Work Experience:

Minimum – Three (3) years relevant experience.

Preferred – Five to seven (5-7) years of relevant experience in a Healthcare setting.

Licenses and Certifications:

Minimum - EPIC certification for supported modules when applicable within 6 months of hire.

Preferred - Certification (or equivalent) in at least one Epic or other Electronic Health Record (EHR) clinical application is desired.

Required Skills, Knowledge, and Abilities:

  • Knowledge of applications such as MS Word, Excel, Access, Visio and Adobe Captivate or other eLearning development tool required.
  • Strong presentation skills.
  • Ability to analyze clinical workflows, determine patterns and communicate potential improvements to analysts and IS/clinic/operational management.
  • Ability to effectively educate and motivate clinical staff of all levels.
  • Ability to quickly learn and apply computer-based concepts to clinical processes.
  • Ability to react to frequent changes in duties and volume of work.
  • Effective communication skills (written and oral communications skills, especially active listening and writing).
  • Ability to clearly communicate technical and/or complex concepts or topics to a lay person.
  • Ability to work independently and self-motivate in pursuit of broad objectives.
  • Ability to acquire and assimilate new knowledge and skills quickly.

Physical Requirements:

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.


Work Schedule:

This full time, 40 hours per week, position will have shifts scheduled Monday-Friday between the hours of 8:00 am - 5:00 pm with occasional weekends as needed.Hours may vary based on the needs of the department. 

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Learn more about this opening

UW Medical Foundation benefits


UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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