Objectives and Strengths

Program Objectives

Resident activities are varied in scope, depending on each individual’s background and areas of interest. However, each resident will obtain a higher level of competency in each of the following areas:

  • Demonstrates the ability to design, implement, evaluate, optimize and manage the medication use process using technology, automation, workflow design, application and optimal skill mix.
  • Thoroughly understands the components of an integrated health system and the role of pharmacy across the continuum of care.
  • Displays knowledge and expertise in the development and coordination of medication use policy to standardize practice, provide optimal patient care and impact the financial performance of the organization.
  • Demonstrates the ability to manage the supply chain, including inventory analysis, contract negotiation, purchasing and drug shortage management.
  • Comprehends medication safety principles to ensure safe medication practices.
  • Effectively monitors the financial performance of the pharmacy department, including knowledge of budgeting concepts, reporting of variances and revenue cycle optimization.
  • Understands the principles of human resource management, including recruitment, interviewing, hiring, performance management, discipline and effective day-to-day supervision.
  • Demonstrates personal leadership qualities essential to operate effectively within a health system and advance the profession of pharmacy.

Program Strengths

The UW Health Department of Pharmacy is not only a leader in the profession, but also a leader within the hospital in the areas of technology assessment, new business development, information technology, patient safety, resource utilization and regulatory compliance. In 2006, this residency program proudly accepted the inaugural ASHP Foundation Pharmacy Residency Program Excellence Award for producing leaders across the profession.

  • Extensive management experience in all aspects of an integrated health care system: In addition to core inpatient and clinic services, the department manages 14 retail pharmacies (including a specialty pharmacy and two remote dispensing location), full PBM managed care services, an inpatient and in-home hospice pharmacy program and a medication therapy management mail service program.
  • Flexibility in tailoring the program to the strengths and interests of the resident: Because it is a large academic health system, UW Health provides significant opportunity to participate in a wide variety of clinical and administration rotations.
  • Leaders in technology and patient safety: UW Health uses automation and health information technology at every phase of the medication use process and oversees these systems with an integrated pharmacy informatics team.
  • Clinical and administrative responsibilities as part of a management team: Administrative residents have both direct patient care and operational staffing responsibilities, in addition to administrative responsibilities throughout the department. Residents are full participants of the patient care team.
  • Multidisciplinary management coursework is divided evenly throughout the two-year residency: This format allows for real-time application of the topics covered in coursework.
  • Flexibility in coursework across the graduate schools of business, industrial engineering, population health and pharmacy: Residents have required and optional coursework in areas of pharmacy administration, human resources management, operations and technology management, negotiations and dispute settlement, human factors engineering, financial management, ergonomics and change management.
  • PBM and other Managed Care components: Residents have the opportunity to gain experience in managing a PBM that provides service to more than 350,000 covered lives.
  • Experience and discussion regarding professional organizations: In addition to ASHP, the resident gains experience working with the Pharmacy Society of Wisconsin (PSW) and Vizient leadership teams.
  • Involvement in teaching and precepting students. Residents participate as teaching assistants in the School of Pharmacy, providing lectures and student coordination opportunities in Pharm.D. curriculum.

Residency Information

Administrative residents complete both direct patient care and clinical management rotations during the first year. The second year will focus on advanced administrative rotations.

First-Year Rotations

  • Clinical practice in a variety of clinical areas including ambulatory care experience
  • Clinical management
  • Inpatient pharmacy operations and medication use systems
  • Pharmacy informatics and data management
  • Ambulatory operations and specialty pharmacy
  • Supply chain and contracting
  • Residency program director rotation and recruitment (longitudinal)
  • Drug policy program and medication use evaluation(longitudinal)
  • Fundamentals of pharmacy informatics (longitudinal)
  • Medication safety (longitudinal)

Second-Year Rotations

  • Executive pharmacy leadership
  • Integrated pharmacy services
  • Advanced inpatient operations
  • Ambulatory services leadership
  • Interim management experience
  • Capital and operational budget (longitudinal)
  • Two required selections:
    • Drug Policy Management
    • Oncology Service Line
    • Advanced Supply Chain (340B)
    • Community Hospital Management
    • Advanced Compounding
    • Business Infrastructure Oversight
    • Specialty Pharmacy
    • Infusion Center Integration
    • Pharmacy Research Center
  • Six additional weeks of elective time

Projects

  • PGY1: Clinical or Administrative Project
  • PGY2: Master of Science Research Project

Presentation Opportunities and Professional Meetings

  • Weekly resident seminar
  • Grand rounds presentations
  • Educational presentations and in-services on clinical rotations
  • Leadership and staff meetings
  • Nursing and pharmacy student orientation to pharmacy services
  • Major projects are presented at the ASHP Midyear Clinical Meeting, Great Lakes Pharmacy Resident Conference and Pharmacy Society of Wisconsin Annual Meeting and Educational Conference

Teaching Opportunities

  • Clinical instructor status at the University of Wisconsin School of Pharmacy
  • Lecturer and small group discussion leader for UW School of Pharmacy course and participant in the Leadership Course led by our department within the UW School of Pharmacy
  • Preceptorship of fourth-year students on clinical rotation at the hospital
  • Contributions to clinical faculty discussions with students
  • Teaching certificate program for residents at area hospitals (optional)

Other Activities

  • Weekly resident lunch seminars with hospital administrators to discuss administrative topics
  • Patient and medication safety involvement
  • Participation on various patient care committees
  • Participation in resident community service projects
  • Opportunities to interact with several residents in the PGY1 practice program and PGY2 specialty programs
  • Monthly coffees with the Senior Director of Pharmacy
  • Bi-monthly lunch with Residency Program Director

Travel

  • ASHP Midyear Clinical Meeting
  • Pharmacy Administrative Residency Exchange
  • ASHP Leadership Conference
  • Pharmacy Society of Wisconsin Annual Meeting and Educational Conference
  • Site visits to other health systems and residency programs

Required Master’s Coursework

  • MS coursework is completed throughout four semesters
  • Tuition is fully covered by UW Health
  • 36 successful credits are required for degree completion
  • The sequence of course work is dependent on course availability and is instructor dependent
  • Semester 1: Human Resource Management, Health System Pharmacy Data Analysis and Informatics, Graduate Seminar in Health-System Pharmacy, Advanced Independent Study, Engineering Management of Continuous Process Improvement
  • Semester 2: Special Topics in Human Factors Engineering, Independent Study: Teaching, Graduate Seminar in Health-System Pharmacy, Advanced Independent Study, one elective course
  • Semester 3: Managerial Accounting, Graduate Seminar in Health-System Pharmacy, Advanced Independent Study, one elective course
  • Semester 4: Health Systems Management and Policy, Advanced Health-System Pharmacy Administration, Graduate Seminar in Health-System Pharmacy, Advanced Independent Study, one elective course

Elective Classes

  • Business and Accounting: Bargaining, Negotiations and Dispute Settlement for Managers
  • Industrial Engineering: Engineering Management, Quality Assurance Systems, Human Performance and Accident Causation, Organization and Job Design, Patient Safety and Error Reduction in Health Care
  • Human Resource Management: Organizational Behavior, Managing Behavior in Organizations, Entrepreneurial Management, Behavioral Analysis of Decision Making
  • Population Health: Principles of Population Health Sciences, Introduction to Epidemiology, Assessment of Medical Technologies

Pharmacy Administrative Residency

The combined Master’s degree and residency in Health-System Pharmacy Administration and Leadership at UW Health is designed to provide the resident with a solid background in academics and the administration of exemplary pharmacy services across an integrated health-system.

The primary objective of the program is to develop health-system pharmacy administrators and leaders who are trained and prepared to immediately assume manager-level or higher administrative positions within a large health system. The program allows residents to build the foundation necessary to become a Director of Pharmacy or Chief Pharmacy Officer in a leading health care organization.

Residents’ activities are varied in scope, depending on each individual’s background and areas of interest.

Residency Contact

Meghann Voegeli, Pharm.D., M.S.
Director, Inpatient Pharmacy Operations and Pediatric Services
HSPAL Residency Program Director
UW Health Department of Pharmacy
600 Highland Ave.
Madison, WI 53792
(608) 263-1290
mvoegeli@uwhealth.org

2020-2021 Pharmacy Administrative Residents

Senior Administrative Residents

Eric Friestrom, Brooke Halbach, Joelle Hall, Connor Hanson, Clayton Irvine

Junior Administration Residents

Cecilia Costello, Drew Dretske, Shannel Gaillard, Herolind Jusufi

Meet Our Residents and Director

Program Summary

Pharmacy Administrative Residency (pdf)