5/30 - Administrative/Customer Service In-Person Hiring Event
Careers at UW Health

Objectives and strengths

Objectives and strengths

Program objectives

Resident activities are varied in scope, depending on each individual’s background and areas of interest. However, each resident will obtain a higher level of competency in each of the following areas:

  • Demonstrates the ability to design, implement, evaluate, optimize and manage the medication use process using technology, automation, workflow design, application and optimal skill mix.
  • Thoroughly understands the components of an integrated health system and the role of pharmacy across the continuum of care.
  • Displays knowledge and expertise in the development and coordination of medication use policy to standardize practice, provide optimal patient care and impact the financial performance of the organization.
  • Demonstrates the ability to manage the supply chain, including inventory analysis, contract negotiation, purchasing and drug shortage management.
  • Comprehends medication safety principles to ensure safe medication practices.
  • Effectively monitors the financial performance of the pharmacy department, including knowledge of budgeting concepts, reporting of variances and revenue cycle optimization.
  • Understands the principles of human resource management, including recruitment, interviewing, hiring, performance management, discipline and effective day-to-day supervision.
  • Demonstrates personal leadership qualities essential to operate effectively within a health system and advance the profession of pharmacy.

Program strengths

The UW Health Department of Pharmacy is not only a leader in the profession, but also a leader within the hospital in the areas of technology assessment, new business development, information technology, patient safety, resource utilization and regulatory compliance. In 2006, this residency program proudly accepted the inaugural ASHP Foundation Pharmacy Residency Program Excellence Award for producing leaders across the profession.

  • Extensive management experience in all aspects of an integrated health care system: In addition to core inpatient and clinic services, the department manages 12 retail pharmacies (including a specialty pharmacy and two remote dispensing location), full PBM managed care services, an inpatient and in-home hospice pharmacy program and a medication therapy management mail service program.
  • Flexibility in tailoring the program to the strengths and interests of the resident: Because it is a large academic health system, UW Health provides significant opportunity to participate in a wide variety of clinical and administration rotations.
  • Leaders in technology and patient safety: UW Health uses automation and health information technology at every phase of the medication use process and oversees these systems with an integrated pharmacy informatics team.
  • Clinical and administrative responsibilities as part of a management team: Administrative residents have both direct patient care and operational staffing responsibilities, in addition to administrative responsibilities throughout the department. Residents are full participants of the patient care team. Understanding the de-central pharmacist role and the obstacles they face from a “hands-on” perspective is a valuable asset to a manager.
  • Multidisciplinary management coursework is divided evenly throughout the two-year residency: This format allows for real-time application of the topics covered in coursework.
  • Flexibility in coursework across the graduate schools of business, industrial engineering, population health and pharmacy: Residents have required and optional coursework in areas of pharmacy administration, human resources management, operations and technology management, negotiations and dispute settlement, human factors engineering, financial management, ergonomics and change management.
  • PBM and other Managed Care components: Residents have the opportunity to gain experience in managing a PBM that provides service to more than 340,000 covered lives.
  • Experience and discussion regarding professional organizations: In addition to ASHP, the resident gains experience working with the Pharmacy Society of Wisconsin (PSW) and Vizient leadership teams.
  • Involvement in teaching and precepting students. Residents gain teaching and precepting experience with students through teaching assistant roles, lecturing and student project coordinator opportunities in Pharm.D. curriculum.

Residency information

Administrative residents complete both direct patient care and clinical management rotations during the first year. The second year will focus on advanced administrative rotations.

First-year rotations

  • Clinical practice in a variety of clinical areas
  • Clinical management
  • Pharmacy operations and medication-use systems, inpatient and consolidated services center
  • Retail pharmacy management
  • Specialty pharmacy management
  • Infusion and Clinic Services
  • Residency program director rotation and recruitment (longitudinal)
  • Drug policy program and medication use evaluation (longitudinal)
  • Fundamentals of pharmacy informatics (longitudinal)
  • Medication safety (longitudinal)

Second-year rotations

  • Executive pharmacy leadership
  • Advanced practice and operations
  • Ambulatory services leadership
  • Supply Chain and 340B Leadership
  • Leadership trainee experience (“Interim Manager”)
  • Capital and operational budget (longitudinal)
  • Two required selections:
    • Drug Policy Management
    • Oncology Service Line
    • Advanced Supply Chain
    • Community Hospital Management
    • Advanced Compounding
    • Business Infrastructure Oversight
    • Specialty Pharmacy
    • Infusion Center Integration
    • Pharmacy Research Center
  • Five additional weeks of elective time


  • PGY1: Clinical or Administrative Project
  • PGY2: Master of Science Research Project

Presentation opportunities and professional meetings

  • Weekly resident seminar
  • Resident report presentations
  • Educational presentations and inservices on clinical rotations
  • Team and staff meeting leadership
  • Nursing and pharmacy student orientation to pharmacy services
  • Major projects are presented at the ASHP Midyear Clinical Meeting, Great Lakes Pharmacy Resident Conference and Pharmacy Society of Wisconsin Annual Meeting and Educational Conference.

Teaching opportunities

  • Clinical instructor status at the University of Wisconsin School of Pharmacy
  • Lecturer and small group discussion leader for UW School of Pharmacy course and participant in the Leadership Course led by our department within the UW School of Pharmacy
  • Preceptorship of fourth-year students on clinical rotation at the hospital
  • Contributions to clinical faculty discussions with students
  • Teaching certificate program for residents at area hospitals (optional)

Other activities

  • Weekly resident lunch seminars with hospital administrators to discuss administrative topics
  • Patient and medication safety involvement
  • Participation on various patient care committees
  • Participation in resident community service projects
  • Opportunities to interact with residents in a variety of practice specialties
  • Monthly coffees with the Senior Director of Pharmacy
  • Weekly lunch with Residency Program Director and Residency Program Coordinator


  • ASHP Midyear Clinical Meeting
  • Great Lakes Pharmacy Resident Conference
  • ASHP Leadership Conference
  • Pharmacy Society of Wisconsin Annual Meeting
  • Pharmacy Administrative Residency Exchange
  • Site visits to other health systems and residency programs

Required Master’s coursework

  • MS coursework is completed throughout four semesters
  • Tuition is fully covered by UW Health
  • 36 successful credits are required for degree completion
  • The sequence of course work is dependent on course availability and is instructor dependent
  • Requirements and elective courses

Pharmacy Administrative Residency

2023 Information Sessions

The UW Health Pharmacy Department invites you to attend our 2023 Informational Sessions to learn more about the programs we have to offer. You will have the chance to hear from current residents, program directors, preceptors and alumni.

  • Thursday, Dec. 14, 2023

    All sessions from 6-7 p.m. Central

Register for information sessions

2024 interview dates

  • Monday, Jan. 29
  • Friday, Feb. 2
  • Monday, Feb. 5
  • Friday, Feb. 9
  • Monday, Feb. 12
  • Friday, Feb. 16
  • Monday, Feb. 19

Residency contacts

Jack Temple, Pharm.D., M.S.
Senior Director Pharmacy Services
HSPAL Residency Program Director
UW Health Department of Pharmacy
600 Highland Ave.
Madison, WI 53792
(608) 821-1622

Kristin Harney, Pharm.D., M.S.
Pharmacy Manager, Ambulatory Clinics & Infusion Services
HSPAL Residency Program Coordinator
UW Health Department of Pharmacy
600 Highland Ave.
Madison, WI 53792
(608) 263-5588

2023-2024 Pharmacy Administrative Residents

Senior Administrative Residents

Aliyah Cruz, Blake Hicks, Doug Lasch, Fitim Useini

Junior Administration Residents

Anna Denny, Spencer Elliott, Brandon Munoz, Kyle Schomisch

Meet our residents and director