Competency Objectives and Activities

Goals and Objectives

The PGY-1 and PGY-2 combined residency in Medication Systems and Operations (MSO) at UW Health is designed to develop experts of operational and project management. With this expertise, a pharmacist graduating from this program will seek positions in project management, daily pharmacy operations management, medication safety or informatics. Residents gain a comprehensive understanding of the medication-use system and the daily operations that occur within a hybrid drug distribution model. The program’s primary objective is to mature pharmacists with the ability to effectively manage and oversee the distributive, technical and clinical aspects of the supply chain and medication use system.

In addition to being competent in all ASHP PGY1 objectives, residents will be competent in the following MSO objectives after completion of the residency:

  • Fully comprehend pharmacy operations oversight and coordination through design, implementation and management of medication-use systems to optimize quality, safety and efficiency
  • Apply contemporary quality methodology to the management of pharmacy distribution and medication-use systems
  • Use added knowledge and skills to leverage technology and automated systems to optimize the medication-use system
  • Gain an appreciation for how to lead and manage the pharmacy’s human resources
  • Demonstrate personal leadership qualities and business acumen essential to operate effectively within the health system and advance the profession and practice of pharmacy
  • Improve operational efficiencies in order to better serve patient and health professional needs through the application of informatics and technology


  • Two major, longitudinal projects will be completed over the course of the two-year program
  • Rotation projects as determined by rotation preceptors

Committee Responsibilities

The resident will be an active member of the following committees during months seven through 24. The resident will have the opportunity to serve on other committees depending on resident and program director preference.

  • Drug Product Selection and Supply (DPSS)
  • Inpatient Operations

Presentation Opportunities

The MSO resident is required to complete:

Project, Presentation, PosterFirst YearSecond Year
Resident Report Presentations/DiscussionsX
Resident Report FacilitationX
Podium Presentation at Great Lakes Pharmacy Residency Conference (present major project)XX
Seminar PresentationXX
Poster Presentation on PGY1 project at the annual PSW conferenceX
Poster Presentation on PGY2 project at the University Health System Consortium (UHC) meeting (usually the Saturday prior to the ASHP Midyear meeting)X


TripFirst YearSecond Year
ASHP Leadership Conference: In October, all administrative residents and second year MSO residents will attendX
JAR Trip: First-year admin, first-year MSO residents and two advisors will travel to Midwest Hospitals/Organizations for three days during January of the first residency year.X
Great Lakes Pharmacy Residency Conference: In April both residency years, the residents will attend the Great Lakes Pharmacy Residency Conference. This trip will allow residents to formally present their research for critique by peers. Residents may also visit hospitals in the host city of the Great Lakes Pharmacy Residency Conference while attending this meetingXX
SAR Trip: Attend/tour various hospital systems in the MidwestX
PSW Annual Conference: In September of the second residency year, residents will attend the PSW annual meeting and present a poster on their PGY1 projectX
Vizient University Health System Consortium Annual Meeting: Held days prior to ASHP Midyear Clinical MeetingX
ASHP Midyear Clinical Meeting: Will give the residents opportunities to recruit residency candidates, network with potential employers and present their research at a national meeting.X